Channels / 
Phone

Phone Calls that Drive Your KPIs

Robust & compliant phone infrastructure that scales with your campaigns, paired with AI specifically trained for the challenges of phone outreach.

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AI Built for Phone Outreach

Navigate complex phone situations and connect with the right people using AI agents designed to handle real-world calling scenarios.

  • Target Contact Identification - Confirms you're speaking with the right person and gathers contact details when needed.
  • IVR & Gatekeeper Navigation - Gets past automated menus and receptionists using trained responses for common scenarios.
  • Voicemail Handling - Detects voicemails and leaves personalized messages.
  • Callback Scheduling - Books future calls when contacts aren't available, syncing with calendars and follow-up sequences.
  • Warm Transfers & Briefing - Hands off qualified prospects to your sales team with full context and conversation summary.

Smart Dialing

Algorithms determine the best time, frequency, and approach for each contact.

Dialing Features:

  • Time zone awareness - Never call at the wrong time
  • Cadence optimization - Adjust frequency based on results
  • Callback scheduling - Respect contact preferences
  • Outcome-based routing - Different actions for different call results

Compliance Made Simple

Built-in compliance tools handle regulations so you don't have to worry about violations.

Compliance Tools:

  • DNC management - Automatic scrubbing and opt-out handling
  • TCPA compliance - Call consent tracking and documentation
  • Recording consent - Automated disclosure and consent capture
  • Audit trails - Complete call history and compliance reporting

Call Handling

AI-powered call handling gets past gatekeepers and reaches decision makers.

Call Navigation:

  • Gatekeeper handling - Trained responses for common scenarios
  • IVR navigation - Automatic menu system handling
  • Contact identification - Find the right person every time
  • Transfer capabilities - Smooth handoffs to your sales team

Real-Time Analytics

Track call quality, connection rates, and infrastructure performance in real-time.

Analytics Dashboard:

  • Connection rates by geography and time
  • Number performance and health scores
  • Call quality metrics and latency monitoring
  • Cost optimization insights and recommendations

Integrations

Connect phone infrastructure to your existing CRM, analytics, and workflow tools.

Integration Options:

  • CRM logging - Automatic call records and outcomes
  • Webhook notifications - Real-time call status updates
  • API access - Custom integrations and workflows
  • Third-party tools - Connect to your favorite platforms

AI Expert Onboarding Session

Start smart - schedule a free session with one of our AI experts to set up and configure your agent for success