ONE AI FOR SPEECH TO TEXT

// Automatic transcriptions are often messy. Spoken language is informal, and speech-to-text services are not always accurate, causing meaning to be lost along the way.

// Our Language Skills can proofread conversations, and extract data such as emotions, key phrases, names & brands that were mentioned and more.

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01/ENHANCE TRANSCRIPTIONS

* Proofread and improve transcription readability by removing fillers and fixing errors

* Get an automated conversation summary

* Extract data such as names & brands that were mentioned, emotions, sentiment, key phrases and more

* Cluster conversations to capture the 'Voice of the Customer'

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02/REPORTING & ANALYTICS

* Identify trending issues, new competitors, emotions, conversation highlights, and more

* Cluster conversations to capture the Voice of the Customer

GET STARTED

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The Fastest Route to Turbocharging Your CRM with State-of-the-Art AI

// Maximize lead conversion, enhance customer engagement and increase revenue with multilingual AI capabilities that are tailored to your needs. Integrate into your CRM with lightning speed.

“It’s like having 1,000 relentless, diligent, employees working 24/7, at a fraction of the cost”

Improve user satisfaction

• Giving your team a complete overview of each customer across their journey. Summarizing and extracting key information from every interaction to provide a more efficient and personalized experience
• Identifying trending issues, new competitors, and feature requests to stay ahead of the competition and exceed customer expectations
• Enhancing the overall customer experience through faster response times, improved communication, and higher satisfaction rates.

Gain insights

• Advanced AI and NLP can be used to identify entities, emotions, sentiments, and more in customer interactions, providing a comprehensive view of customer satisfaction.
• ‘Voice of the Customer’ - get an in-depth understanding of customer needs, preferences and behaviors by summarizing and extracting data from customer conversations, clustering input from transcripts, chat, emails, etc, can provide.
• Get a 360-degree view of your business, across all channels including, email,, calls, video meetings email, telephony, social media, and live chat
• Track important sales and marketing opportunities, quickly see your next-best actions, and increase your lead-to-deal conversion rates.

Save time, improve data integrity and automate

• Automation of routine and mundane tasks can free up time for more strategic activities, improving efficiency and productivity.
• Advanced AI and NLP capabilities can be used to improve data integrity, ensuring that customer interactions are accurately captured and analyzed.
• Tagging tickets and knowledge-base articles can improve search capabilities, making it easy to find relevant information quickly.

Here's an example analysis of a customer support call. The complete example and associated code can be found here:

How it works?

DELIVERING CUSTOMIZED AI RIGHT INTO YOUR CRM, LIGHTNING-FAST

1. Provide any input
   Send in emails, phone calls, chat, video meetings, and social media, in any language
2. Request any processing
   Select from a comprehensive library of Language Skills or build your own
3. Add to your product, service, or workflow
   Put it to scale by using the API in your products, services and workflows
   

ONE AI FOR CHATBOTS

// Analyze your bot’s chat logs to gather valuable insights and a better understanding of user experience.

// Our Language Skills can process conversations and extract data such as user emotions, key phrases, names & brands that are mentioned frequently, and more

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01/CONVERSATION ANALYTICS

// Measure user satisfaction by detecting emotions & sentiment and reviewing highlights of conversations.

02/BOT-TO-AGENT HANDOVER

// Provide agents with a quick overview of the chat so far, with a concise summary, emotions the user expressed, names/brands/products that were mentioned, etc.

03/REPORTING

// Create reports of the chatbot’s performance, showing trends detected in chats. Cluster user messages to find common requests and issues.

GET STARTED

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