Industries

// Analyze, process, and transform text from all language sources including conversations, email, social, video, content, and more

Sales-tech

// USE CASES

  • Summarize sales conversations
  • Extract data and enter data to sales-engagement platforms
  • Improve efficiency, transparency, and data integrity
  • Detect objections, new competitors, frequent requests, and more
  • Cluster and analyze input from transcripts, chat, emails, etc.
Sales-tech
Summarize sales conversations, detect objections, and...

e-Comm

// USE CASES

  • Categorize reviews by discussed topics and sentiment
  • Social media opinion mining
  • Improve search with intent-based suggestions
  • Summarize reviews and support conversations
  • Prevent abusive language, bullying and harassment
  • Drive topics and clustering based recommendations
e-Comm
Reviews analysis, intent-based search, and...

Speech-to-Text

ONE AI FOR SPEECH TO TEXT

// Automatic transcriptions are often messy. Spoken language is informal, and speech-to-text services are not always accurate, causing meaning to be lost along the way.

// Our Language Skills can proofread conversations, and extract data such as emotions, key phrases, names & brands that were mentioned and more.

// Documentation // Playground

01/ENHANCE TRANSCRIPTIONS

* Proofread and improve transcription readability by removing fillers and fixing errors

* Get an automated conversation summary

* Extract data such as names & brands that were mentioned, emotions, sentiment, key phrases and more

* Cluster conversations to capture the 'Voice of the Customer'

// See in Studio // Playground

02/REPORTING & ANALYTICS

* Identify trending issues, new competitors, emotions, conversation highlights, and more

* Cluster conversations to capture the Voice of the Customer

GET STARTED

// Documentation // Playground

Speech-to-Text
Proofreading, conversation insights, and...

CRM

// USE CASES

  • Summarize and extract data from customer conversations
  • Identify entities, emotions, sentiments, and more
  • CRM data entry
  • Improve efficiency, transparency, and data integrity
  • Cluster input from transcripts, chat, emails, etc.
  • Capture the 'Voice of the Customer'
  • Identify trending issues, new competitors, feature requests, etc.
  • Tag tickets and knowledge-base articles to improve search
CRM
Summarize CS conversations, CRM data entry, and …

Social Media

// USE CASES

  • Identify and block harassment, bullying, and toxic language
  • Smarter recommendations based on topics and clustering
  • Automatic tagging
  • Identify emotions across your channels
  • Analyze and monitor social channels for objections, new competitors, frequent requests, and more
Social Media
Block toxic post, monitor social channels, and...

Chatbot

ONE AI FOR CHATBOTS

// Analyze your bot’s chat logs to gather valuable insights and a better understanding of user experience.

// Our Language Skills can process conversations and extract data such as user emotions, key phrases, names & brands that are mentioned frequently, and more

// Documentation // Playground

01/CONVERSATION ANALYTICS

// Measure user satisfaction by detecting emotions & sentiment and reviewing highlights of conversations.

02/BOT-TO-AGENT HANDOVER

// Provide agents with a quick overview of the chat so far, with a concise summary, emotions the user expressed, names/brands/products that were mentioned, etc.

03/REPORTING

// Create reports of the chatbot’s performance, showing trends detected in chats. Cluster user messages to find common requests and issues.

GET STARTED

// Documentation // Playground

Chatbot
Detect user emotions, improve bot-to-agent handover, and...

HR-tech

// USE CASES

  • Automate interview summary and analysis
  • Auto-populate HRM & CRM (candidate) systems
  • Filter applications with text similarity
  • Monitor internal discussions to prevent abusive language, bullying and harassment
  • Cluster internal communication for workforce engagement management
  • Capture the 'Voice of the Employee'
HR-tech
Summarize & analyze interviews, auto-populate HRM, and…

Publishers

// USE CASES

  • Auto-tag content, articles, and comments
  • Improve content consumption with auto-summary, highlights and index
  • Generate content derivatives for newsletters, emails threads, or anything else
  • Monitor talkbacks, comments, and reviews to prevent abusive language, bullying and harassment
Publishers
Summarize & auto-tag content, prevent toxic language, and …

Email

// USE CASES

  • Examine and analyze email threads efficiently
  • Detect anger, happiness, and other emotions
  • Tag and summarize threads
  • Extract data like discussed people, companies, dates and more
Email
Summarize threads, detect emotions, extract action items, and ..

Mar-tech

// USE CASES

  • Dynamic, meaning-based tagging and clustering
  • Gain comprehensive view of media and social platforms
  • Monitor talkbacks, comments, and reviews
  • Prevent abusive language, bullying and harassment
  • Auto-generate content derivatives for newsletters, emails threads, or anything else
  • Monitor brand compliance - auto-police content and ads
Mar-tech
Meaning-based tagging & clustering, media and social platforms overview, and...

Healthcare

// USE CASES

  • Anonymize patient data
  • Dynamic, meaning-based, clustering of clinical data
  • Monitor remote sessions
  • Monitor healthcare chatbots
  • Document and summarize therapy sessions
  • Auto-populate EHR
Healthcare
Anonymize data, auto-populate EHR, and …

Podcast & Video

// USE CASES

  • Auto-generated timestamps based on topic split
  • Summary
  • Organize with topic tagging & clustering
  • Improve content consumption with auto-summary, highlights and index
  • Let users try before they watch- can be used to generate newsletters, emails threads, or anything else
Podcast & Video
Summarize, highlights, detect topics, and …