Industries

// Analyze, process, and transform text from all language sources including conversations, email, social, video, content, and more

Sales-tech

// USE CASES

  • Summarize sales conversations
  • Extract data and enter data to sales-engagement platforms
  • Improve efficiency, transparency, and data integrity
  • Detect objections, new competitors, frequent requests, and more
  • Cluster and analyze input from transcripts, chat, emails, etc.
Sales-tech
Summarize sales conversations, detect objections, and...

e-Comm

// USE CASES

  • Categorize reviews by discussed topics and sentiment
  • Social media opinion mining
  • Improve search with intent-based suggestions
  • Summarize reviews and support conversations
  • Prevent abusive language, bullying and harassment
  • Drive topics and clustering based recommendations
e-Comm
Reviews analysis, intent-based search, and...

Speech-to-Text

ONE AI FOR SPEECH TO TEXT

// Automatic transcriptions are often messy. Spoken language is informal, and speech-to-text services are not always accurate, causing meaning to be lost along the way.

// Our Language Skills can proofread conversations, and extract data such as emotions, key phrases, names & brands that were mentioned and more.

// Documentation // Playground

01/ENHANCE TRANSCRIPTIONS

* Proofread and improve transcription readability by removing fillers and fixing errors

* Get an automated conversation summary

* Extract data such as names & brands that were mentioned, emotions, sentiment, key phrases and more

* Cluster conversations to capture the 'Voice of the Customer'

// See in Studio // Playground

02/REPORTING & ANALYTICS

* Identify trending issues, new competitors, emotions, conversation highlights, and more

* Cluster conversations to capture the Voice of the Customer

GET STARTED

// Documentation // Playground

Speech-to-Text
Proofreading, conversation insights, and...

CRM

The Fastest Route to Turbocharging Your CRM with State-of-the-Art AI

// Maximize lead conversion, enhance customer engagement and increase revenue with multilingual AI capabilities that are tailored to your needs. Integrate into your CRM with lightning speed.

“It’s like having 1,000 relentless, diligent, employees working 24/7, at a fraction of the cost”

Improve user satisfaction

  • Giving your team a complete overview of each customer across their journey. Summarizing and extracting key information from every interaction to provide a more efficient and personalized experience
  • Identifying trending issues, new competitors, and feature requests to stay ahead of the competition and exceed customer expectations
  • Enhancing the overall customer experience through faster response times, improved communication, and higher satisfaction rates.

Gain insights

  • Advanced AI and NLP can be used to identify entities, emotions, sentiments, and more in customer interactions, providing a comprehensive view of customer satisfaction.
  • ‘Voice of the Customer’ - get an in-depth understanding of customer needs, preferences and behaviors by summarizing and extracting data from customer conversations, clustering input from transcripts, chat, emails, etc, can provide.
  • Get a 360-degree view of your business, across all channels including, email,, calls, video meetings email, telephony, social media, and live chat
  • Track important sales and marketing opportunities, quickly see your next-best actions, and increase your lead-to-deal conversion rates.

Save time, improve data integrity and automate

  • Automation of routine and mundane tasks can free up time for more strategic activities, improving efficiency and productivity.
  • Advanced AI and NLP capabilities can be used to improve data integrity, ensuring that customer interactions are accurately captured and analyzed.
  • Tagging tickets and knowledge-base articles can improve search capabilities, making it easy to find relevant information quickly.
Customize or try yours in the Language Studio

How it works?

DELIVERING CUSTOMIZED AI RIGHT INTO YOUR CRM, LIGHTNING-FAST

  1. Provide any input
    Send in emails, phone calls, chat, video meetings, and social media, in any language
  2. Request any processing
    Select from a comprehensive library of Language Skills or build your own
  3. Add to your product, service, or workflow
    Put it to scale by using the API in your products, services and workflows
CRM
Summarize CS conversations, CRM data entry, and …

Social Media

// USE CASES

  • Identify and block harassment, bullying, and toxic language
  • Smarter recommendations based on topics and clustering
  • Automatic tagging
  • Identify emotions across your channels
  • Analyze and monitor social channels for objections, new competitors, frequent requests, and more
Social Media
Block toxic post, monitor social channels, and...

Chatbot

ONE AI FOR CHATBOTS

// Analyze your bot’s chat logs to gather valuable insights and a better understanding of user experience.

// Our Language Skills can process conversations and extract data such as user emotions, key phrases, names & brands that are mentioned frequently, and more

// Documentation // Playground

01/CONVERSATION ANALYTICS

// Measure user satisfaction by detecting emotions & sentiment and reviewing highlights of conversations.

02/BOT-TO-AGENT HANDOVER

// Provide agents with a quick overview of the chat so far, with a concise summary, emotions the user expressed, names/brands/products that were mentioned, etc.

03/REPORTING

// Create reports of the chatbot’s performance, showing trends detected in chats. Cluster user messages to find common requests and issues.

GET STARTED

// Documentation // Playground

Chatbot
Detect user emotions, improve bot-to-agent handover, and...

HR Tech

// USE CASES

  • Automate interview summary and analysis
  • Auto-populate HRM & CRM (candidate) systems
  • Filter applications with text similarity
  • Monitor internal discussions to prevent abusive language, bullying and harassment
  • Cluster internal communication for workforce engagement management
  • Capture the 'Voice of the Employee'
HR Tech
Summarize & analyze interviews, auto-populate HRM, and…

Publishers

// USE CASES

  • Auto-tag content, articles, and comments
  • Improve content consumption with auto-summary, highlights and index
  • Generate content derivatives for newsletters, emails threads, or anything else
  • Monitor talkbacks, comments, and reviews to prevent abusive language, bullying and harassment
Publishers
Summarize & auto-tag content, prevent toxic language, and …

Email

// USE CASES

  • Examine and analyze email threads efficiently
  • Detect anger, happiness, and other emotions
  • Tag and summarize threads
  • Extract data like discussed people, companies, dates and more
Email
Summarize threads, detect emotions, extract action items, and ..

MarTech

// USE CASES

  • Dynamic, meaning-based tagging and clustering
  • Gain comprehensive view of media and social platforms
  • Monitor talkbacks, comments, and reviews
  • Prevent abusive language, bullying and harassment
  • Auto-generate content derivatives for newsletters, emails threads, or anything else
  • Monitor brand compliance - auto-police content and ads
MarTech
Meaning-based tagging & clustering, media and social platforms overview, and...

Healthcare

// USE CASES

  • Anonymize patient data
  • Dynamic, meaning-based, clustering of clinical data
  • Monitor remote sessions
  • Monitor healthcare chatbots
  • Document and summarize therapy sessions
  • Auto-populate EHR
Healthcare
Anonymize data, auto-populate EHR, and …

Podcast & Video

// USE CASES

  • Auto-generated timestamps based on topic split
  • Summary
  • Organize with topic tagging & clustering
  • Improve content consumption with auto-summary, highlights and index
  • Let users try before they watch- can be used to generate newsletters, emails threads, or anything else
Podcast & Video
Summarize, highlights, detect topics, and …