Setup
Parameters
Request
Get service insights by performing a POST request to the following URL: api.oneai.com/api/v0/pipeline
{
"input": "your input text here",
"steps": [{
"skill": "service-insights"
}]
}
Response
Returns a list of insights extracted from the input
Supported Labels
- REQUEST- customer is asking the recipient to make an action, e.g. "I need to book extra seats please"
- QUERY- customer is asking for information, e.g. "When does the current sale end?"
- COMPLAINT- when there’s a discrepancy between what the customer wanted and what he got, e.g. "The website said the package was delivered, but i never got it"
- URGENCY- customer is expressing urgency, e.g. "PLEASE RESPOND IMMEDIATELY"
- RISK- when there's a detected risk to lose the customer, e.g. "I'd like to cancel my order"
- INTRO- email intro, e.g. "Hello, hope you had a nice weekend"
- OUTRO- email outro, e.g. "Best wishes, thanks, Jane"
