ONE AI FOR CHATBOTS
ONE AI FOR SPEECH TO TEXT
// Automatic transcriptions are often messy. Spoken language is informal, and speech-to-text services are not always accurate, causing meaning to be lost along the way.
// Our Language Skills can proofread conversations, and extract data such as emotions, key phrases, names & brands that were mentioned and more.
* Proofread and improve transcription readability by removing fillers and fixing errors
* Get an automated conversation summary
* Extract data such as names & brands that were mentioned, emotions, sentiment, key phrases and more
* Cluster conversations to capture the 'Voice of the Customer'
02/REPORTING & ANALYTICS
* Identify trending issues, new competitors, emotions, conversation highlights, and more
* Cluster conversations to capture the Voice of the Customer